Need help?
Contact us via our "live chat"
on the website from
10am - 5 pm.
Alternatively, you can email our stores. Contact details are below.
Designers
Shoes
Boots
Bags
Cart
Your cart is empty
Ask on Scarpa
Frequently asked
questions
Thank you for shopping with Scarpa.
We take pride in supplying quality footwear and accessories and it is important to us that you are completely satisfied with your purchase.
Here are some tips on how to ensure your order goes smoothly:
If you are an existing in-store customer and want to sync your VIP points, you must create a new online account using your existing email (the one you have used in store) and create a new password. All your existing Scarpa VIP points will sync from your in store VIP account.
Sale (reduced price) items and handbags are excluded from this return policy, as all sales of these items are final.
Scarpa accepts:
For domestic shipping, they are as follows:
For International shipping, they are as follows:
Your VIP rewards are for your personal use only and can't be transferred to any another account.
Individual loyalty accounts cannot be merged.
Your loyalty points will expire 12 months after date of last purchase.
For every $1000 spend (1000 loyalty points) you will receive a $50 Scarpa reward voucher to use on your next purchase. This reward expires after 6 months.
For example:
1,000 points will generate a $50 reward voucher,
2,000 points will generate a $100 reward voucher.
To remain a member of the Scarpa VIP, you must purchase at least one item per year.
Scarpa VIP reward vouchers are not redeemable for cash.
Pre-order Items will be delivered within 20 - 30 days after payment.
Some styles might have minor colour variances to the pictures depending on the manufacturer.
Regular terms and conditions for returning the items will apply after you received your items.
If for any reason your items are not delivered by the manufacturer we will issue a refund to your method of payment.
Need help?
Contact us via our "live chat"
on the website from
10am - 5 pm.
Alternatively, you can email our stores. Contact details are below.